UGRD > scsm
Supply Chain and Service Management Courses
scsm 350 Strategic Operations +
Description:
This course examines how the decisions a firm takes with regard to its operational capabilities, alliances, facilities, workforce, and quality all affect its strategic position. Students will learn logical approaches to understand and enhance the sources of business unit value. Skills gained include: Negotiation analysis, systems dynamics, competing on analytics, and understanding of operations as a core competence within business strategy. Using a variety of readings and exercises, student swill learn to build successful businesses and business units by taking an executive level view of supply chain and service management. More Info
Offered in:scsm 450 Service Operations Management +
Description:
This course is intended to prepare students for management opportunities in service firms, which represent the fastest-growing sector of the economy. The class will study service operations management from an integrated viewpoint with a focus on customer satisfaction. The material will integrate operations, marketing, strategy, information technology, and organizational issues. There will be emphasis on the operations aspect of service management. The intent of the course is to provide students with the concepts and tools necessary to effectively manage a service operation. The strategic focus should also provide entreprenerially-inclined students with the foundation to open their own service businesses. The topics are organized around three modules: (1) Understanding Services, (2) Designing the Service Enterprise, and (3) Managing Service Operations. More Info
Offered in:scsm 451 Operational Risk Management +
Description:
This course discusses the role of ''operational risk management'' in different aspects of business. The course starts with a session on definitions and preliminary discussion to show the big picture of the risk management discipline. The course then shows how different risks that an organization faces can be categorized according to their natures, probabilities and impacts. This is followed by describing how the probability of these risks can be reduced and how the impacts can be mitigated. The course finally focusses on how an organization can recover faster and more efficiently from a realized risk. Throughout this course, the emphasis is to show not only the importance of managing the inevitable risks as a source of threat, but also the possibility of using risk management techniques to turn risks into a source of opportunity for organizations. This course is different from ''financial risk management'' since it does not discuss financial instruments to hedge against risks. Rather, it tries to show how ''operational decision'' can influence the probability and impacts of different types of risks. In addition, this class discusses how to plan for recovery processes. More Info
Offered in:scsm 454L Supply Chain Management +
Description:
This course teaches the leading-edge tools and techniques that enable the management of an organization to create sustainable profitable growth by managing the entire supply chain. A supply chain consists of suppliers, manufacturing centers, warehouses, distribution centers, and retail outlets. Supply chain management involves the full synchronization of market demand with flows of materials, information, other resources, and finished products through the entire system of raw materials to retail. The goal of supply chain management is to ensure that merchandise is produced and distributed a the right quantities, to the right locations, at the right time, satisfying service-level requirements while minimizing system-wide costs. Use is made of mathematical and information systems modeling techniques for supply chain management. More Info
Offered in:scsm 495 Lean Operations and Process Improvement +
Description:
The goal of the course is to train and engage students through hands-on experiences to enhance their quality and skills and to enable them to perform process improvement and cost reduction initiatives. They will learn techniques for process improvement and cost reduction by using six sigma and lean tools and the application of these techniques in a wide variety of industries in both the manufacturing and service sectors.The course includes several small projects and case studies and combines effective problem-solving methodologies, modern quality thinking, process flow analysis and data analysis techniques to solve problems that affect profitability by addressing quality, cost, timing, and customer satisfaction. The materials, techniques, and projects will enhance students' knowledge and skills to the level of a six sigma green belt and lean bronze certificate. Students who pass the course with an excellent grade will be strong candidates to join problem-solving, process improvement, lean and six sigma initiatives teams. More Info
Offered in:scsm 498 College of Management Honors Research Seminar +
Description:
The CM honors research seminar and thesis program is a two-semester course sequence. This seminar covers research and research methods, and is intended to position students to successfully complete a research project during the second semester. During the first semester, students will work with the program coordinator and later a faculty advisor to define the project. The program is structured around a series of assignments and milestones during which students will work with guidance from a faculty advisor and program coordinator toward a project that meets course goals. More Info
Offered in:scsm 499 College of Management Honors Thesis Seminar +
Description:
The CM honors research seminar and thesis Program is a two-semester course sequence. In this seminar, students successfully complete a research while working closely with a faculty advisor to define the project, which builds upon work completed in the per-requisite course, CM Honors Research Seminar. The honors thesis project stretches and grows a student's capabilities. Therefore, the program is structured around a series of assignments and milestones during which students will work with guidance from a faculty advisor and program coordinator toward a project that meets course goals. More Info
Offered in:- TBA